Refund policy

30-day returns, even after trimming

Try your insoles in the shoes you actually wear. You have 30 days from delivery to request a return for any reason, even if you have worn or trimmed them. We send you a prepaid return label, so return shipping costs you nothing.

How to start a return

Email perseveranx@gmail.com with your order number. If you can, tell us what did not work so we can help with fit or improve the product. We will reply with a prepaid label and return instructions.

Please request your return and wait for the label before mailing anything back. Parcels sent without a return request cannot be processed.

Returns are received at: PerseveranX., 18952 MacArthur Blvd Ste 103, Irvine, CA 92612, United States.

Refunds

We will let you know when your return arrives and whether it has been approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since approval and you have not received your refund, email us and we will check it for you.

Damaged, defective or incorrect items

Contact us as soon as your order arrives. We will replace the item or refund it, without requiring you to wait for a return to be processed first.

Exchanges

The fastest way to change your model or size is to return your current pair and place a new order. The return and new order are handled separately.

Gift cards

Gift cards cannot be returned or refunded.

European Union: 14-day cooling-off period

If your order is shipped into the European Union, you may cancel or return it within 14 days of receipt for any reason and without giving a justification. This is in addition to the 30-day return window above.